Scenario 1. Give the other person the benefit of the doubt 4. “A Little More Time” Role Play Scenario Marketing VP Kimberly is preparing her 45-person consulting firm’s major proposal for a year’s worth of work … - created at http://goanimate.com/ 1 0 obj This is a short scenario about a conflict at work between a supervisor (boss) and employee. You finally ask your crush out on a date, and he/she says yes. 40 Workplace Scenarios 1) A company that manufactures furniture increasingly finds that their workforce speaks Spanish fluently but not English. The customer is causing a scene, threatens legal action, engages in name calling and is being unreasonable. Yet we are very quick to make assumptions regarding other people’s work ethics. Studies show that managers spend at least 25 percent of their time resolving workplace conflicts. 5 Common Work Conflict Scenarios for Talent Management Leaders, ← Predicting Bad Employee Performance Before It Happens, Corporate Culture & Fit Starts with Asking Your Current Employees →, No hay listas de palabras para Inglés -> Español…. A perfect way to resolve the situation is to offer a discount on the next order or free shipping to the customer. Site Design by The Spinbird Group. Scenario #1 Michelle • Project manager –3 years on staff • Consistently hard-working, reliable and positive • Strong performer with great attention to detail • But… • Work has been slipping over past few weeks • Missed critical details on three separate projects • Not tracking due dates and following up … cu��Z�9��d�]P������I׭[�u��9�s���-,ao-�[g�������_���a��tq��q$�&m�Ǒ}l#������3?d1���]ϔ������~�/�3q���݌��/Y"H�[��Ƥ.V�^��ǿ8y���6&��#�Q�)f&5�R̾�t)J�Q@���;}.�uo\^�'�J������[sS��V i�h��M�ZAZ�P�y�9u�2�χ���QeՏ�� *J�y�2�pY�ּZg�$�HF��&�VJZ��f��8��s0>�b>{��|i~�f��Ԧ!Jb���'��?�3Z;z�_K�8Dw��{5���`ɁP �%f�K�c��Gf�fp~��$5�BQ�4��()i��?���ae�δ]�����>�`�K�[�����D!�&�k�ͿW?_|S���P���� &�4x���^A����'ҥ5�Y��X�h2(8VN�3�>2�Ҥ�%��I�%ϭ9���{�K��Wp�jvI��k�y�ro�Fr#{�1���%��}踁��_ˑąA��W;��G+�fU�TW�{I��ŠLM�P��Z��~�Ge���]p2���+����6�*��J�����V��=hکܨ�dW)9i��j������T�J���jj�3ID�� �YwrIvx9�!eJ���|�'�b0Ԋ��o�O��*9�?���#�� @�=+�5� ~2��}��f�0����3. stream Do not assume 8. 5 Common Work Conflict Scenarios for Talent Management Leaders - Workology. John and Mike work in the same department. He is currently the CEO of. You grab your date and walk away. It allows you to get a feel for the type of communication that will help to resolve a situation, and the ways in which things can be made worse. Have an open mind 2. ]Yq?u-�k������/˧��>���UXTW7����r� Difficult People-- Scenarios #1. She made an effort to learn from others and listened to others in order to understand situations before jumping in with suggestions. It leads to increased stress among employees, decreased productivity, and at worst, aggression or violence. Respect differences 5. Now, let’s take a look at how these rules are applied to workplace conflict situations. pop (Added: 22-Apr-2014 Hits: 15335 ) Prepare to Act. The customer is irritated and demanding a refund. Have one member of each group draw a scenario out of the hat and act out a brief (2-3 minute) role play designed to resolve some kind of workplace issue. For jobs that require problem solving on the fly, role-playing games can be utilized simply to keep employees sharp. George decides to talk about the other cooks with the waitresses. After all of the groups have performed their role play, give a mini-lecture on the topic of the day (management style, affinity-seeking strategies, conflict … Workplace Conflict Scenarios Objectives: Participants role-play various approaches to conflicts that might arise in the workplace. In any organization, conflicts, meaning clashes or problems or even fights in this context, can arise between co-workers, subordinates, managers or between employees and stakeholders. Cultural Conflicts. Six Conflict Scenarios in the Workplace By na - Six scenarios on workplace conflict that might be useful to use on your own, or with attendees at conflict management seminars. 3 0 obj 14. This role play enables both team leaders and team members to work through the discomfort of these situations in a non-threatening environment. 4 0 obj %PDF-1.5 (If you think students will need help coming up with conflict scenarios, use our COMMON CONFLICT SCENARIO CARDS to get them started.) You knew we couldn’t put together this list and fail to include office gossip, right? o^_����C����n����������i�]�nv[����P��V�Uw��g�2��h�T����Y]=������|Q�~���q~����������8gV5������G�K+��Qa>�:�[�U�2O)����~S�͇�����9�mM?�9U��z1���K�'a$�h��|��fu3� ~�xv����Xҹ�~�V��s�� . Sharon fielded questions from the PowerToFly community about how to deal with a number of examples of conflict in the workplace. For example, you can use it to practice sales meetings, interviews, presentations, or emotionally difficult conversations, such as when you're resolving conflict.By acting scenarios like these out, you can explore how other people are likely t… role play scenarios for conflict resolution. 1. She concentrated on her job and stayed in her area. ® In a Jar ® : Prompts, Tips, Skits, and Quips About Social Skills, Good Manners, and Etiquette by Alex J. Packer, Ph.D. You split up the tasks and begin your work. Conflict resolution is the art of addressing those differences and finding common ground that enables everyone to work together peacefully. Task: Step 1: Each team member has a pen and a piece of paper. Workology Inc. All Rights Reserved. They have the same job title. You work at a bakery and a customer is upset because the cake she ordered is the wrong flavor. 3. Susan and Louise work in payroll. During the course of this negotiation role-play, participants learn to: Stabilize emotions, manage conflict, and solve problems Explore reality testing to help colleagues … %���� It removes our own responsibility, and it feels better than looking at our own actions. This is true for both our personal and professional life. You respect your partner’s intelligence and are happy you were paired with her. So many conflicts in life are caused by a lack of or poor communication, and the workplace is no different. Procedure: Read through the scenarios below and with a partner discuss ways to deal with the issues presented. While the late delivery might not be your fault, and the customer’s attitude might trigger defensiveness, so the important thing to do is to apologize and assure them that you’re working on resolving the issue. Pesky … Engage personnel in an improvisational game that requires them to utilize workplace scenarios and terminology while … Your employer has caught you numerous times texting during work hours. [ˆ˛H*�į�OkJ-��-ْl���� Be sure the problem is resolvedThese general rules will help you frame conflict resolution and will serve as a reminder as we go through the below scenarios. Erica started work on the same day as John. When you keep that in mind it is easier to avoid that thing from happening to begin with, or fix it without hurting someone else. Gossip. John and Mike do the same job. We have all the information about our hard work, but much less than that about others’. Unlike John, however, Erica kept more to herself. If you really want to excel at customer service, we recommend role-playing a few common customer service scenarios with your team. They have to work together. There are many advantages of role play in the workplace, such as the fact that it allows people to empathize with one another, creating a more cohesive work environment. During the date, you run into your teammate, who starts flirting with your crush right in front of you. Pass out the ROLE-PLAY GRAPHIC ORGANIZER worksheet and encourage students to follow the instructions to complete it as a pair. Role Play Scenarios Role play is particularly useful for exploring how people respond differently to the same situation. endobj It is easy. Catch the conflict early 6. x��[mo#��n��a�~���^���[wiS �55PA>Ȳl+���Np�����r��@�i�����!S]}����~X|�������â������0Y��? 11 Scenarios to Help Teens Work Through Sticky Social Situations Posted on April 25, 2017 by Free Spirit Author Adapted from How Rude! Management does not know Spanish and this creates communication problems. Do not say anything you will later regret 9. Conflict Management Anger Management Classroom Management Management Quotes Management Logo Management Styles Business Management Management Tips Project Management. For example: Customer:To whom it may co… It also allows employees to practice making mistakes without having any serious consequences and gets them involved interactively in a lesson. A customer ordered a product online, and they still haven’t received it after the expected delivery date. This causes tension and conflict among the employees at the restaurant. Creating and maintaining meaningful relationships means accepting this small fact of life. They ask you for help responding to a customer inquiry, but you refuse to lend a hand because you are working on a tight deadline and don't want to waste time. Free Download Ebook role play scenarios for conflict resolution at here. When we do not get what we want or fail to reach a goal, we often blame others. John has worked at the company for a long time. She decides to deliberately instigate a work slow-down which in turn casts the supervisor in a bad light. You are not always aware of other people’s efforts. Think Fast. <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Consult company manual 3. To solve workplace team-related problems through identifying and negotiating interpersonal relationship conflicts Basic role-play means one person will act as the customer and the other will act as the employee handling the situation. SCENARIO #1 You arrive late to work only to come face to face with your manager who is upset with your tardiness. When unaddressed conflict occurs in the workplace, it can reduce morale, hamper performance, and increase absenteeism. ��T�aYv��v endobj You get off on the wrong foot with a new coworker. Sometimes it really isn’t our fault, but more often than anyone would like to admit, it is. Conflict Scenario #2: You are working with a partner to complete a major project. View Details Corporate Decision Making Role-Play: Drug Testing in the Workplace Joel Cutcher-Gershenfeld and Roger Winthrop Three-person employment mediation between a truck driver and his company's personnel director, mediated by an Employee Assistance Program representative, regarding a positive drug test; a four-person version also includes a union representative <>>> Every few minutes your partner seems to be looking over your shoulder. Sometimes, the person who resolves a conflict may be a neutral party or mediator while at other times, they may be someone involved in the conflict who takes an outside perspective to find a solution. Misunderstandings, closed-mindedness, and passive-aggressive behavior all contribute to the following workplace conflicts. <> It can be fun if you’ve got some creative staff members! Saved by Siyamcela Ntozakhe. <> Role-Play Scenarios Conflict between Teens: You tell a teammate about a guy/girl who you have a crush on. endobj Customer Service Role Play Scenarios. Role-playing takes place between two or more people, who act out roles to explore a particular scenario.It's most useful to help you or your team prepare for unfamiliar or difficult situations. As a result, and You get angry and yell at your teammate. at work. Susan is a devout Christian who always votes … One of her co-workers said, "Erica is a really nice gal. Mary did not receive the promotion she felt she deserved. Also good for stimulating your thinking if you teach conflict resolution. 2 0 obj Ask them to write 4 words down that they associate with the word “conflict” Step 2: ȗFk�Hw�½�jN|;v\�Z�s)��F!�����@Q^ؠ�w'k�����%O SCENARIO #3 conflict among the cooks. SCENARIO #2 One of the people you work with has heard some juicy gossip about another person and wants to tell you all about it over lunch break. You are talking and collaborating, It is only natural to assume: “of course we are on the same page!” The harsh reality is that both of you THINK that is the case, but very often you will take something different from the conversation. Mike is a new employee. Eyal Steiner, CPA, has over 10 years of experience in analyzing complex organizational structures as an intelligence officer, during which he researched the topic of workforce efficiency. There is a strict policy which prohibits texting during work hours. How many times were you certain you covered the ground with a client, a customer, a colleague, or even a friend, only to be eventually disappointed that the outcome isn’t quite what you had in mind? Oh, the Drama! Conflict resolution exercises Conflict Activity: Four Words. Listen carefully 7. 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