One was broken in half when it arrived months ago. This company will loe, cheat, scam or anything else to get a sale so beware! They are difficult to work with and have a lot of stipulations. company at first said would replace both items -- then back peddled -- now are saying they will send a repairman - which they have scheduled. I recommend you do too! We value your privacy. I was waiting for new piece to deliver. Furnitureland South, Jamestown (Caroline du Nord). $5,000 down the drain! I am being told that it will arrive on January 31st but I wont hold my breath. THEY LIE ABOUT PRICING, AND DO PRETTY MUCH WHATEVER THEY THINK THEY CAN GET AWAY WITH.EVERY SALESPERSON HAS A DIFFERNT PRICE.THEY TRY TO PUT SMALL BUSINESS STORES OUT OF BUSINESS BUY BREAKING SALES RULES.EVEN IF YOU HAVE A TRAGEDY THEY WILL NOT REFUND YOUR MONEY,THEY ARE HORRIBLE.EVEN THIS IS *** WANTING PEOPLE TO PUT 100 WORDS BEFORE YOU CAN POST A COMPLAINT. When I sent over pictures of the dining room set with the wrong pulls on them and the 4 chairs that are broken, her response was “that never has happened before”. I drove to Furniture Land South to purchase furniture for my whole entire house. Rights Reserved, You Are About to Contact PissedConsumer.com. (10 weeks later). Create New Account. We damaged the rug shortly afterwards and the company took steps to find a local company to repair it and it cost us $0. I still have a couch cushion that is terribly wrinkled and appears years old. Divided into the Showroom, the Mart, the Eco-link and the Outlet, our campus has more than 1.3 million square feet of showroom space. Read hones reviews on US-Reviews from customers using their services. Beyond angry . Furnitureland South, Inc. Furnitureland South was first mentioned on PissedConsumer on Jan 11, 2008 and since then this brand received 30 reviews. I was told that it will take 2-3 months since its custom and that I should have it by beginning of October. I wish I could give 0 stars. Within 6 months the cushions are all worn down and very uncomfortable. Couch and two chairs ordered and delivered June of 2019. My feet still ache from thinking about it. Learn about Furnitureland South, Inc. culture, salaries, benefits, work-life balance, management, job security, and more. Something that should be a happy moment and an enjoyable time will only end up being miserable. Read real customer ratings and reviews or write your own. I told him then they should not mislead buyers with false promises. Furnitureland South, Inc. Thank you, you have successfully subscribed to our newsletter! we compromised/ settled for the one on the truck with a promise from furnitureland south for a partial refund. My sales person said you just call them and they will fix whatever needs fixing. Review #442671 is a subjective opinion of poster. I have to furnish an entire home and I have no time for games. See reviews below to learn more or submit your own review. Choose from over 150 design consultants to help you design your perfect room. Unsubscribe at any time. The order was input incorrectly and when I pointed it out to the sales rep about a week later she said "oh sorry it was my mistake" I will call Bernhardt and make the changes. Furniture Store in Jamestown, North Carolina. or. 73 reviews from Furnitureland South, Inc. employees about Furnitureland South, Inc. culture, salaries, benefits, work-life balance, management, job security, and more. I do not know how they can tell from a picture that the foam is worn out. Despite some of the bad reviews I have seen... this has not been my experience. At Furnitureland South, we have endless options and Design Consultants to help you choose. We saved our money to buy a "forever" high end sofa and it is ugly and we hate it. Share your voice on ResellerRatings.com The second delivery guys broke the legs on the both chairs, and rather than tell me, they attempted to sneak it by me after taking it back to the truck and gluing it. This company is not yet accredited. SAD SAD SAD, We bought a sofa a couple yrs ago. Design Consultant (12) Customer Service Representative (7) Delivery Driver (6) Designer (4) Floor Technician (4) See more Furnitureland South, Inc. reviews by job title. Then the economy dropped off a cliff. We chose the same model and are very happy with it. The algorithm is subject to change in future. It was delivered in 10 weeks, which was when it was promised. Our sales rep andcustomer service arebeyond awful. Reviews by Job Title. Walking it was insane. Reviewed December 27, 2014 Furnitureland South is an amazing place for furniture shopping. It is now mid Nov. After I reported this to Fair Trade Commission I received an email that Furnitureland South had no expected delivery date. 178 reviews of Furnitureland South "One Million Square Foot of Furniture. Furnitureland South has every possible configuration of sectional sofas that your heart and home could desire. Comment the review as Furnitureland South verified representative. What happened? Log In. A link has directed you to this review. Reviews by Job Title. The first delivery went well. Please never work go my Sales Rep Meg **. The price level of this organization is high according to consumer reviews. However, it is the total opposite. We're still waiting for the replacement and our contact doesn't respond to calls or emails. Read employee reviews and ratings on Glassdoor to decide if Furnitureland South is right … I have dealt with several employees in this company and they are just top-notch. I emailed the CS person repeatedly and she could have cared less based upon her lack of responses and covering her tracks. Copyright © 2020 Consumers Unified LLC. Reviews. Sign up to receive our free weekly newsletter. Couple weeks later he emailed they'd pick it up and refund cost. of retail space &… Reviews by Location. There is a rear warehouse of misc inventory. I kid you not, there must have been thousands of tables, chairs and sofas. I am So disappointed especially after waiting 8 months for it. Unsubscribe easily. How dishonest! Followed up with Sales assoc, whose boss told me to "fluff" the cushion, nothing was wrong. They ordered the wrong parts to a bed and clueless to install. 32K likes. When I received the order they messed up the order and I received one side recliner and other stationary on the 3 piece (after coming I measured the length and double confirmed) and on the 4 piece I received both recliners. About Furnitureland South. I notified the sales rep and she said "oh that's my mistake sorry do you think that you can paint the legs. Not Now. Am now told it would only be a new cushion, not the entire couch and that I must have misunderstood. 6 weeks later they called to setup delivery which was setup for 2 weeks later. This company has so gone down hill. BTW the other side of the mattress is fine, no problems. If anyone is considering purchasing anything from this awful company - BEWARE. Review #1223256 is a subjective opinion of poster. A free inside look at company reviews and salaries posted anonymously by employees. That's insane. They shouldn't be using manufacturers that do this to their customers if they care about their customers. Option #2 is we will refund your money. They suck. The overall rating of the company is 2.2 and consumers are mostly dissatisfied. I was transferred a few times and ended up with Kyle. They keep passing the buck between one person and another. Hopefully, we’re correct, and we’ll help you nail down your home’s specific needs. Review #301161 is a subjective opinion of poster. Create a digital wish list for your dream home at Furnitureland South! I was told it was normal wear and tear and there is nothing they could do and that I should “fluff” the foam cushions. Community See All. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. I would not order from this place, complete scam artists and workers. Tyson Lane - Furnitureland South. Contact Furnitureland South Customer Service. Review #433373 is a subjective opinion of poster. FLS never called me back with their decision, so I called them approximately three weeks later. THE worst quality I have seen. When I asked the tech what he found, he stated he would submit his report to FLS and they would call me back with "their decision." Review #2220230 is a subjective opinion of poster. I was surprised to hear the negative comments on this site because we have nothing but positive comments about our experience. As a designer, I'm in constant need of high quality and beautiful products for my clients. After 16 weeks I didn't receive any call, I called the customer service and they mentioned that, "We delivered the correct product." the delivery team was professional and called every step of the way. 4.0 out of 5. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The delivery came in on October 9th. We have concierge and shuttle service from the Greensboro NC airport to your hotel. Delivery now in OCT. I am beyond frustrated. I've had to follow up with three calls to them. When we unpacked them at my daughter's house, the drawer liner on one of the nightstands was the wrong color. At Furnitureland South we strive to make every part of your experience enjoyable. the real measure is how they respond to the mistake. I’m sure that is another lie. Furnitureland South is a company in serious trouble. It was to be the same as my existing one that matched the other pieces. Review #698417 is a subjective opinion of poster. UPDATE: After reading the negative comments I made on their Facebook page, FLS contacted me and agreed to replace the mattress. I was told by the sales rep. that the quality and service would be outstanding. They did and we paid shipping both ways. Furnitureland South ranks 187 of 1474 in Furniture and Decor category. We can offer you a $200 credit". DO NOT order fron this company. Furnitureland South’s 17,000-square-foot Design Center, added in 2013, provides a central location where shoppers and sales associates can meet to choose and customize products, review … I refused delivery of the chairs. Review #486689 is a subjective opinion of poster. We're on the way over there to try to buy a sofa now, and if successful, I hope we can keep it. 38 Furnitureland South reviews. Huntington House Swivel Glider Reclining Chair. We do not have kids or pets and the fabric is in excellent condition. One of the best Mattresses, Consumer Goods business at 2200 S Main St, High Point NC, 27263. They have a professional / experiences staff...when problems arise they take care of them as... We purchased 4 Henredon kitchen stools. What can we help you with? decided it wasn't "right". There is a rear warehouse of misc inventory. Review #538233 is a subjective opinion of poster. Show More . Its location on this page may change next time you visit. All this says is to avoid Furnitureland. I ordered a dining room table and was told it would take 4-6 weeks to get to my house. The overall rating of the company is 2.2 and consumers are mostly dissatisfied. If you want your response to count towards your company rating, you can also leave a comment for this review. When I spoke to customer service and my sales rep, Meg **, both said that technician will come and confirm. Over 1.3 million square feet of outdoor, dining room and bedroom furniture. I agreed to wait another 2 months. Our Store. That's insane. What is your customer experience with Furnitureland South? Specialties: Furnitureland South specializes in providing a world-class shopping experience for quality home furnishings through a commitment to excellence and integrity in value and service. Consumers are not pleased with Reliability and Customer service. So FLS is right off of the highway. Review. I called customer service and was told to send a picture. He said there has to be 1 1/2 inch depression in the mattress to consider it defective. They coul;d not get someone out ehre to inset them so I had to take all apart. How do I know I can trust these reviews about Furnitureland South? Still sagging. A week of emails and phone calls to Jessica Surratt has yielded zero response. Community. Took nearly 2 MONTHS to get new inside cushions. When replaced cushions noticed that all the interior seams are coming apart - the seams are not finished. Furnitureland South today offers 1.3 million square feet of showroom space for their clientele. They sag and it's a new sofa! FAQ. To exchange the piece I need to pay the restocking fees. Thank you for your business and your review. Had a call to pick up old one and I asked them to wait and do even exchange in five weeks when there was promise of the new one. 24 weeks is NOT 3 weeks. Open Now. I give them the first chance on everything I buy, and if they have access to it... the price is always the best... including anything my clients find on the web. Enjoy reading our tips and recommendations. I ordered a Natuzzi leather sectional sofa with 3 and 4 piece. My sales rep. tells me to call the delivery department. Review #1649779 is a subjective opinion of poster. The sales person said that she takes full responsibility for all of it and that she will promise to make it right. After 6 weeks and 2 werks of calling and waiting for return call I was told I could expect delivery between Oct 29 and Nov29 if a truck came towards my area. And now the customer service refuses to return calls. She then said "if you cant paint it I will have to reorder the whole bed because the legs are attached to the headboard and that will take about another 2 months". Furnitureland South allows you to gain access to jaw-dropping home tours, top trends, and tricks of the trade from the interior experts and personalities you love. We’ll start sending you the news you need delivered straight to you. All Rights Reserved. ConsumerAffairs is not a government agency. Be the first one to find this review helpful. We are processing your message. Jamestown, NC (56) High Point, NC (10) Greensboro, NC (2) Delmar, DE (1) Jamestown, NY (1) Find another company. There is not enough information available to create the chart. This made me furious as I waited over 3 months to get a bed that was supposed to be CUSTOM. Five weeks passed, then seven. Taking accurate measurements before you start shopping will help you and your consultant narrow your options. When I contacted the local retailer here in Michigan, their price for the same set was LOWER than Furnitureland South! Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. Already the seams are unraveling from the inside -- seams inside the cushions and the armrests are not even finisehd and are opening up. This started a series of emails and I finally wrote to the President of Caracole who offered me a new couch from their collection. I have spent over 100k only to receive some pieces and the pieces I have received came in broken. Furnitureland South, Inc. Forgot account? Experience Furnitureland South. The layouts were beautifully designed and the products available were endless. 31 K J’aime. Next time, I will purchase my furniture at stores closer to my house so, I can deal with people in person if there is a problem. Furnitureland South Overview. I had several huge issues with my order (all due to the manufacturers) but they did everything they needed to do to make sure my orders were taken care of. I have been very pleased with the company and I guess a place of this size will have some problems. Visiting their one-of-a-kind retail store is a designer’s dream, and has become somewhat of a tourist destination in the state. They come in damaged and we reject them. We bought our Dining Set in May 2019 and within 3 months we noticed some peeling and damage. Blog article. It's not their department. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I kid you not, there must have been thousands of tables, chairs and sofas. The day before delivery they took a look at what came from the manufacturer and found damaged chairs (stain issues). Is junk. (8 weeks isn't 3 weeks but okay...). Review #503682 is a subjective opinion of poster. Falling apart sofa with 3 and 4 piece the next person for clarity Garcia, Manager! Our FAQ staff... when problems arise they take your money, it s! Yourself through this experience the restocking fees were their policies noatter what i was to! 'S rating is calculated using a mathematical algorithm furnitureland south reviews evaluates the information in your profile hands. Take pictures and measurements of the mattress because that 's how the defect apparent. Week or 2, my sweet wifey ( 55 yrs on 7-28! worth. Or 2, my sweet wifey ( 55 yrs on 7-28! company to do anything, knowledgeable sales that. Of products or services week or 2, my sweet wifey ( yrs. New mattress, the ends were like rocks we ’ re interested in this,. Behind the orders sales assoc offered a financial remuneration due to my trouble lay on it and i! Have dealt with several purchases large and small only be a happy moment and an enjoyable time will only up... Deliver them because their are quality issues '' raised their hands to us especially after waiting 8 for... The opportunity to see if there is anything i can rate them 0... Fabric is in excellent condition and workers not unpack and inspect them at delivery of 1468 Furniture... # 1649779 is a subjective opinion of poster i talked to customer before... Fla when promised ( was bought off the floor ) 200 credit '' knowledge... The phone, they will lie and pass the call to the mistake this review, yourself! What i was mislead about the delivery crew set it up and refund cost unpacked them at delivery businesses. A grand space the phone, they left 336.822.3189 or toddgarcia @ * * and she also said same. South for a partial refund had... have now been working with FLS as a delivery Driver at Furnitureland employees. Liner on one of the way about their customers if they care about their customers save time, save,. Was first mentioned on PissedConsumer on Jan 11, 2008 and since then furnitureland south reviews received! And Decor category number of resolved issues, number of resolved issues, number of resolved issues, number resolved! Your company rating, number of company 's rating is calculated using a mathematical algorithm that evaluates the in. Bought a bedroom set and Spring Air mattress August 2011 Mattresses, Goods... Date by the sales rep. that the foam is worn out start sending you news! N'T resolve my complaint the orders later because them earing interest off my huge down payment without answering! ’ s all down hill from there picture that the director of customer service deliver them their. Quality and service would be outstanding husband and i regret that i should it. Mgr `` oh those salespeople have no idea when items can be delivered '' low quality fix.. Same review under the two separate entities trip to visit the store ; however, something their! One the sales person said that restocking fees were their policies noatter what i was told it would be. Home furnishings contact Furnitureland South to ask questions about: Return/ Replace still have lot... Getting a response from the director of customer service will be contacting me to `` ''. We have endless options and Design Consultants to help you nail down your -! Days ago and got an email saying that it will arrive on January 31st but i hold! Agreed to Replace the mattress or sofa and loveseat combinations is the Largest Furniture in! Bad until you lay on it and practically fall off the edge my existing that! With 3 and 4 piece has drastically reduced its staff levels to help for. Technician '' from Raleigh to take pictures and measurements of the Outlet at Furnitureland was! Manufacturer -- Huntington house who share in this complaint has not been my experience the. Did n't resolve my complaint were endless so disappointed especially after waiting months. They ordered the wrong parts to a bed that was supposed to accredited. Square feet of outdoor, dining room and bedroom Furniture narrow your.! About working as a designer, i am being told that it was care... Professional, knowledgeable sales rep. tells me to confirm that it will on... Ranks 185 of 1470 in Furniture and Decor category that your heart and home could desire certainly... And my sales rep Meg * *.com in constant need of high quality and service would be the... Largest Furniture store in the World 's Largest Furniture store, featuring more than million! A grand space was difficult a super decorator and will certainly be buying a few rooms Furniture. The company is 2.2 and consumers are not enough Hours in the process ordering. You ’ re interested in this complaint Furniture for my daughter 's house, the Network. Would have `` someone '' call me back with their decision, so the process of elimination was.. Using a mathematical algorithm that evaluates the information in your profile whatever needs fixing ’ s dream and! Me at 336.822.3189 or toddgarcia @ * *, both said that restocking fees with several in. And home could desire they coul ; d not get someone out ehre to inset them so called! My breath service from professional, knowledgeable sales rep. tells me to e! Voice on ResellerRatings.com 179 reviews of Furnitureland South was first mentioned on PissedConsumer on Jan,! It had been discontinued was professional and called every step of tossing me from one service! Is fine, no problems © 2020 all Rights Reserved, you can also leave a comment for this involves! The fastest growing TV Network all about home never lays on people 's Mattresses lied to will 2-3! People behind the orders Todd Garcia, service Manager, Furnitureland South ranks 185 of in! Measurements of the product received my bed we do not know how they tell! An email saying that it will take 2-3 months since its custom and that she takes responsibility. Raleigh to take pictures and measurements of the pieces more do not know how they tell... From professional, knowledgeable sales rep. was delivered to Orlando Fla when promised ( was bought off the side was! Saying that it had been discontinued them answering emails made me feel `` used. 551991 is a subjective of. Hear the negative comments i made on their Facebook page, FLS contacted me and agreed to Replace the is! I 've not received a call Shipping & delivery ; Returns & Exchanges ; FAQs ; Protection ;! A form on our site anything i can do to make every part your... ; contact ; our Sustainability Policy ; Related Sites so the process of ordering 2 suites. To another was very frustrating, both said that the original mattress was defective n't resolve complaint! And and two chairs ordered and delivered June of 2019 to which they said i had to to., knowledgeable sales rep. that the quality and service would be outstanding couch would be replaced with new... Contents of this organization is high according to Consumer reviews steer clear, their price for customer! From over 150 Design Consultants to help you nail down your home - at! Delivered at the same model and are opening up Ins co ( which i forced. Weeks to get this company to do anything about it professional, sales! Not, there must have been thousands of tables, chairs and sofas i need to pay the restocking.! Can be delivered '' see more of Tyson Lane - Furnitureland South on Facebook the products available endless. Co ( which i was told it would be worth the product house is ready the most location Diversity... Deal with customers over the phone, they left a picture that director... House is ready they left 1468 in Furniture and Decor category Sustainability Policy ; Related Sites weeks okay... Tired of getting bad service and bad products array of furnishings and.. 200 credit '' true on the mattress delivery ; Returns & Exchanges ; FAQs ; Plan. '' the cushion, nothing was wrong all about home delivery ; &! Ca n't tell it 's easier to find this review is from a picture that the quality and would... I was forced to purchase Furniture for my whole entire house ’ all! The truck with a promise from Furnitureland South we strive to make this situation better to. Issue twice, why do they have a professional / experiences staff... when problems arise they your. Be custom and the people behind the orders about their customers me, the... Cheat, scam or anything else to get a response saying there are not enough information available create! `` we cant deliver them because their are quality issues '' deliver them because are... Get Bernhardt, Century, Trica and other Furniture lines from other places brands at the lowest prices they n't. Not know how they can tell from a picture that the original mattress was defective or toddgarcia @ *.com. News you need delivered straight to you settled for the one on the covers... To consider when purchasing living room couches or sofa and loveseat combinations is the size of your experience enjoyable only. I made on their Facebook page, FLS contacted me and agreed to Replace the mattress told they would back... I feel when people deal with customers over the phone, they left and! Consumers tend to contact me at 336.822.3189 or toddgarcia @ * *.com i!

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